Frequently Asked Questions (FAQ)
Q1: How about the warranty period?
A1: Our products come with a warranty period ranging from 6 to 12 months. During this time, we offer remote repair guidance or free repair services. For more severe issues, we provide complimentary product replacements to ensure your satisfaction.
Q2: How do you guarantee quality?
A2: We ensure top-notch quality by meticulously controlling the procurement of raw materials and using only the best materials in our production process.
Additionally, rigorous product inspections are conducted throughout the production stages to prevent any irregularities. Finally, a thorough inspection of the finished product is performed before it is packaged and shipped.
Q3: What is the order process?
A3: We offer FOB prices with a delivery timeframe of 2-3 days post-payment. Our preferred shipping method is air transport, using reliable carriers like DHL, UPS, FedEx, ***, and EMS. The choice of the carrier is based on the actual situation to ensure the best service.
Q4: Will there be extra accessories?
A4: We provide a limited number of accessories tailored to different products. Customers can request free replacements as needed. For additional accessories, purchases can be made through our company. It is recommended to use accessories as intended to avoid any potential damage from improper usage.
Q5: How about the MOQ?
A5: Our MOQ varies depending on the price to protect our clients' interests. If samples are needed, we offer competitive pricing and will deduct the sample cost from subsequent bulk orders.
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