FAQ
Q1: How about the warranty period?
A1: Our products come with a robust 6-12 month warranty period. During this time, we offer comprehensive remote repair instructions or complimentary repair services. In case of severe issues, we provide free product replacements to ensure your utmost satisfaction and peace of mind.
Q2: How do you guarantee quality?
A2: We implement stringent controls on raw material procurement, ensuring that only the finest materials are used in our products. Our commitment to excellence begins at the source.
Additionally, meticulous product inspections are conducted throughout the production process to eliminate any irregularities. A thorough final inspection of the finished product is performed before shipment, guaranteeing impeccable quality upon delivery.
Q3: What is the order process?
A3: We provide competitive FOB prices and ensure swift delivery within 2-3 days post-payment. Our preferred shipping methods include leading carriers such as DHL, UPS, FedEx, ***, and EMS. We select the optimal transportation channel based on the specific requirements and circumstances of each order.
Q4: Will there be extra accessories?
A4: We supply a select number of accessories tailored to each product. Customers can request additional free accessories as needed. For more extensive accessory needs, purchases can be made directly from our company. We advise using the accessories as instructed to avoid damage, as we are not liable for any misuse-related issues.
Q5: How about the MOQ?
A5: Our Minimum Order Quantity (MOQ) varies based on price tiers to safeguard our clients' interests. For sample requests, we offer fair pricing and will deduct the sample cost from the total once a certain order volume is reached. This ensures you receive the best value without compromising on quality.
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